Frequently Asked Questions
I’ve uploaded my file and completed payment — how do I confirm the artwork preview?
Once your order and payment are complete, our design team will upload a preview to your order page within 12 hours. You will also receive an automated email notification sent to your registered email address when the preview is ready.
When you receive the notice, please return to your order page to review the preview. If everything looks correct, simply click “Confirm and Start Production” to proceed.
*If your order includes multiple items, you must click “Confirm and Start Production” for each item before we begin production on the full order.
*If you confirm your preview before 12:00 PM (noon) on a business day, that day will count as Day 1 of the production timeline. Confirmations made after 12:00 PM will start production on the following business day.
*Previews must be confirmed within 7 days of upload. If no response is received within that time, the system will automatically treat it as approved and proceed with production.
Contact Us
If you have any questions, feel free to contact us through the following methods.
Email: help@stickerhd.com
Phone: +886 02-27736106
Address: 1F., No. 18-2, Lane 61, Linyi Street, Zhongzheng District, Taipei City 100, Taiwan
StickerHD Business Hours:
Monday to Friday 10:00 am - 7:00 pm