Frequently Asked Questions
About Order
How do I get started with ordering?I want to reorder an item I’ve previously ordered.I’ve created my order — how do I make a payment?My file is too large to upload — what should I do?I entered all my information correctly, but I still can't check out.Custom Temporary Tattoo Stickers
How to Use Tattoo Stickers?How to Remove Tattoos?How to Cut Large Tattoo Stickers?newbie village
What is StickerHD?What does StickerHD offer?Where can I see sticker materials or sample?Common Questions About the Production Process
What kind of file should I upload?Is there anything I should check before uploading my file to the order?Can I combine all my designs into one file and upload it under just one item in the order?My file is in RGB color mode - can it still be printed?Can you print Pantone colors?About Payment
I’ve created my order — how do I make a payment?How can I get a discount on my order?Is there an additional charge for the cut line and white ink?Can I use monthly billing?About Die-Cut Lines
How should I indicate the cut line (die line)?Do the Stickers Have a Release Knife?Alignment Tolerance in Sticker and Card PrintingCutting and Die-Cutting TolerancesAbout Shipping
Can you ship stickers internationally?Which couriers are used for international orders?I’ve confirmed all my previews — when will I receive my order?I’ve already confirmed the preview, but I want to receive my stickers faster — what can I do?Quality Control & Returns
I received defective stickers.Why is the color of my reorder different from the previous batch?Why do printed colors look different from what I see on screen?I want to request a return, refund, or exchange.About artwork preview
I’ve uploaded my file and completed payment — how do I confirm the artwork preview?I selected the wrong lamination when ordering — can I change it?I want to change the material or quantity after placing my order — what should I do?Can I change the material or quantity after confirming the preview?Contact Us
If you have any questions, feel free to contact us through the following methods.
Email: help@stickerhd.com
Phone: +886 02-27736106
Address: 1F., No. 18-2, Lane 61, Linyi Street, Zhongzheng District, Taipei City 100, Taiwan
StickerHD Business Hours:
Monday to Friday 10:00 am - 7:00 pm