Returns, Exchanges, and Order Inspection

In-person pickup: Count the items and check their condition when collecting your order. Once the goods leave our premises, they are considered inspected and accepted. We will not accept subsequent disputes about quantity or appearance.

Delivered orders: If there is any issue with your order, contact us within 5 days of receiving it. Claims submitted after this period will not be accepted.

Reprints for defects: If a defect is confirmed to have resulted from an error on our part and a return or reprint is required, the reprint will use the original order's artwork, specifications, and production conditions. Revised artwork cannot be used for a replacement reprint.

Eligibility for returns and exchanges: Custom-printed products cannot be returned or exchanged unless they have an obvious, significant defect, such as a printing error or quality issue that prevents normal use.

Requirements for returned goods: Returned goods must be complete, including the full quantity of printed items, packaging, and the accompanying invoice. Returns and exchanges cannot be processed if anything is missing or damaged. To help protect both parties, we recommend recording the entire unboxing process when your order arrives.

Payment and disputes: Circumstances that do not qualify for a return, exchange, or defect remedy under the conditions above cannot be used as grounds for refusing payment, deducting payment, or demanding a return or exchange.